// No Account · No Waiting On Hold
WHERE IS MY COMPUTER?
Type the ticket number from your job slip. You will see exactly what stage it is at and what happens next — no phone call, no office hours.
// What The Stages Mean
NO JARGON, NO GUESSING
Every stage in plain English, so a status update actually tells you something.
- Received Your machine is with us and booked in. Nothing has been touched yet.
- Being looked at We are working out exactly what is wrong before anybody spends money.
- Waiting on you We have found the problem and sent you a price. Nothing further happens until you say go.
- Waiting on a part We know what is wrong and the part is on its way to us.
- Being repaired The work is underway.
- Ready to collect It is finished, tested, and waiting for you. Come and get it.
- Collected Picked up and closed. Thanks for the business.
LOST YOUR TICKET NUMBER?
It happens constantly and it is not a problem. Ring us and we will find your job by your name — or drop us a message and we will reply with the number and where it is up to.